Fact sheets (PDFs):
Websites & Other Resources
Medicare Beneficiary Complaint Chart (PDF) - March 2009
Lists phone numbers, websites and resources for help in reporting complaints. Complaints include those with physicians, hospitals, home health care, skilled nursing care, durable medical equipment, pharmacists, Medicare fraud and insurance agents.
Important Message from Medicare regarding your hospital discharge rights.
Download PDF: English | Spanish
Health Services Advisory Group (HSAG)
California's Quality Improvement Organization (QIO), which provides:
- California Medicare Appeals Helpline: 1-800-841-1602. Helps beneficiaries appeal discharge from a hospital, skilled nursing facility, home health agency or comprehensive outpatient rehabilitation facility.
- California Medicare Beneficiary Complaints Helpline: 1-866-800-8749. Files complaints regarding quality of Medicare-covered services.
First Coast Service Options (FCSO)
California's Qualified Independent Contractor (QIC) for Part A and B appeals, which performs reconsideration reviews (Level 2 in the Medicare Part A and B appeals process).
Health Insurance Counseling and Advocacy Program (HICAP)
1-800-434-0222
Free counseling about Medicare, Medigap policies, Medicare Advantage plans, filing an appeal and long-term care insurance.
MAXIMUS Federal Services
Serves as an Independent Review Entity (IRE) for:
- Medicare Part C (Medicare Advantage) appeals: medicareappeals.com
- Medicare Part D (Prescription Drug Coverage) appeals: medicarepartdappeals.com