See also our complete Contact & Staff information…

Board of Directors

CHA is deeply grateful to our Board of Directors for their support and leadership. Our Board includes a dynamic group of individuals with experience serving as health advocates, senior citizens and/or disability community advocates, attorneys, professors, researchers, business and non-profit executives, and Health Insurance Counseling & Advocacy Program managers.

Executive Committee

David W. Wilder - Chair
Lisbeth Roberts - Vice Chair
Deborah Shally - Secretary
Beth Southorn - Treasurer

Board Members

Rajul A. Patel, Pharm.D., Ph.D.
Tamara McKee
Dori Silveria

Staff

photo of Elaine Wong Eakin

Elaine Wong Eakin
Executive Director

5380 Elvas Avenue, Suite 221
Sacramento, CA 95819
Phone/Fax: 510-885-1995

Elaine Wong Eakin came on staff with CHA in December 2007 as our Project Manager and is currently our Executive Director. In addition to her new leadership responsibilities, Elaine trains on various topics in Medicare and related health care insurance and develops and revises our educational materials. She serves as a liaison to various agencies, including the California Department of Aging, which oversees the Health Insurance Counseling & Advocacy Program; and the Centers for Medicare & Medicaid Services, the federal agency that administers Medicare. She also provides technical assistance to organizations that serve Medicare beneficiaries, and coordinates the California Medicare Coalition.

Elaine draws from her experiences as the former Program Manager, Medicare Outreach Specialist, and HICAP Counselor in the San Francisco HICAP office. She graduated from Cornell University with a BA in Biology and received her J.D. from Pace Law School.

photo of Bonnie Burns

Bonnie Burns
Training and Policy Specialist Consultant

Phone: 831-438-6677 • Fax: 831-438-2447

Bonnie Burns has more than twenty-five years of experience in Medicare, Medicare supplemental insurance, and long-term care insurance. Ms. Burns has served for several years as a consumer representative on the National Association of Insurance Commissioners. Ms. Burns actively promotes improved consumer protection in state and federal legislative efforts affecting Medicare supplemental and long term care insurance products. Ms. Burns has extensive experience in the research and development of educational material addressing Medicare and related topics, writing various consumer materials for consumer groups and public agencies in California and other states. Ms. Burns is regarded as a national expert in her field and in addition to her own written materials has been quoted in many national publications and broadcast media outlets. In August 2001, she was awarded the national Centers for Medicare and Medicaid Services “Beneficiary Services Certificate of Merit” for her dedication and excellence.

photo of Jasmine Suo

Jasmine G. Suo
Operations Manager

5380 Elvas Avenue, Suite 221
Sacramento, CA 95819
Phone: 916-231-5112

Jasmine Suo brings over 13 years of non-profit executive and administrative experience to CHA. She joined the team in 2003 and provides overall management of the organization’s operations. Jasmine regularly collaborates with CHA staff on grant reports, coordinates our educational workshops, manages human resources and technology, and administers the event planning for the organization. In addition, she serves as executive support to our President/CEO and Board of Directors and heads the yearly membership drive. Jasmine is bilingual/biliterate in English and Spanish and assists CHA with material translations and podcasts.

photo of Julie Schoen

Julie Schoen
SMP Project Director

1971 East Fourth Street Suite 200
Santa Ana, CA 92705
Phone: 714-560-0309 • Fax: 714-479-0319

Julie Schoen is Legal Counsel for the Council on Aging of Orange County, and for over ten years has served as a technical trainer and community educator for the Orange County Health Insurance Counseling & Advocacy Program . In addition, Ms. Schoen directs the Senior Medicare Patrol Project (SMP) funded by the federal Administration on Aging since 1997 for education and counseling concerning Medicare fraud and abuse in California. Ms. Schoen is a popular speaker in Southern California addressing the rights and protections of Medicare beneficiaries. She serves on various boards and committees concerning issues affecting the elderly.

photo of Anne Gray

Anne Gray
SMP Project Coordinator

1971 East Fourth Street Suite 200
Santa Ana, CA 92705
Phone: 714-560-0309 • Fax: 714-479-0319

Anne Gray began working with the Health Insurance Counseling & Advocacy Program in October 1996, and since 1997, has served as Project Coordinator for the Senior Medicare Patrol (SMP) project funded by the federal Administration on Aging which provides statewide education and training on Medicare fraud and abuse issues. In this role, Ms. Gray coordinates training and communication on fraud and abuse issues among the 26 local counseling projects serving California. Anne has participated in several local public television station, closed circuit television in Leisure World, and public access television productions, concerning Medicare fraud and abuse.

Anne Gray is a graduate of the California State University, Fullerton, School of Social Sciences with graduate work in education. In her spare time, Anne is active in the community theater in Orange County.

photo of Diane Caradeuc

Diane Caradeuc
CMS Liaison

Email:

Diane Caradeuc joined the Senior Medicare Patrol program as our Centers for Medicare and Medicaid Services Liaison in the fall of 2010. Diane brings 30 years of government experience, having worked for both the Social Security Administration and CMS. During that time she held a number of analyst and management positions, including the position of Associate Regional Administrator for Medicare Financial Management. Throughout her tenure at CMS she was involved with the San Francisco region's Program Integrity activities, and received honorable recognition from both the CMS Administrator and Health and Human Services Secretary for the work she and her team did on fighting healthcare fraud.

Prior to her government career, Diane was an elementary school teacher. In her free time she volunteers with a number of organizations, including the homeless transitional housing project in her community and HICAP. She is both a registered HICAP Counselor and Community Educator. Diane received her BA and teaching certificate from San Francisco State University and her Masters of Public Administration from the East Bay State University.

photo of Micki Nozaki

Micki Nozaki
SMP Data Specialist

Email:

Micki Nozaki joined our CHA staff with the California Senior Medicare Patrol project in the fall of 2011. She had previously served as a Health Insurance Counseling & Advocacy Program counselor, offering in-person Medicare counseling at several sites throughout Orange County.

Her professional experience includes 25 years in the private sector, for mainly healthcare, insurance, and government-contracted organizations, where she lead the development, implementation and promotion of information security and privacy programs.

She has written and edited several textbooks and spoken extensively on the importance of protecting patient and consumer confidentiality. Additionally, she has testified in front of Congressional representatives concerning the importance of computer security.

Micki has a B.S. and MBA from the University of Redlands. She is an animal lover and strives to be a tolerable golfer.

photo of Sandy Diaz

Sandy Diaz
Bilingual Case and Outreach Specialist

1971 East Fourth Street Suite 200
Santa Ana, CA 92705
Phone: 714-560-0309 • Fax: 714-479-0319

Having earned her B.A. in Legal Studies from the University of California, Berkeley, Sandy Diaz brings over 5 years of full-time community organizing experience to her position as the Bilingual Case and Outreach Specialist for CHA’s Senior Medicare Patrol Program. Previously working with Berkeley Organizing Congregations for Action (BOCA), Sandy trained community members to become leaders of their own communities, empowering them to address issues in education, healthcare access, housing and homelessness, immigration, and Lifelines to Healing. She is also an affiliate with People Improving Communities through Organizing (PICO).

In the past, Sandy has facilitated meetings with city officials, the Berkeley Mayor, representatives in Washington D.C. and has also represented PICO in D.C. speaking in front of groups as large as 5,000-6,000 people.

Born and raised in Riverside County, her mission has always been to return to and serve her community upon completing college. She aims to use what she learned in both work and school to empower people to make positive changes around the issues affecting them. Outside of work, Sandy enjoys camping with her partner and baking cakes with her nieces and nephews.

photo of Micki Nozaki

Paula Holden
SMP Regional Liaison

Email:

Paula joined our CHA staff with the California Senior Medicare Patrol project in summer of 2013. She has served as a volunteer counselor with the Health Insurance Counseling and Advocacy Program and became an SMP Liaison for Butte, Glenn, Colusa, Plumas and Tehama Counties in 2011. She started serving in this field after becoming her father’s caregiver. She realized just how challenging the health care system is to navigate and desired to make a difference for other Medicare beneficiaries.

After graduating from Cal State San Bernardino with a Bachelors degree in Humanities, Paula worked for 30 years in the public sector, specifically in retail management with Target and Office Depot. She also worked in consumer finance, including with HSBC and Edward Jones.

A native Californian from the Inland Empire, Paula currently lives in Butte County with her husband and 3 cattle dogs on 100 acres. They raise pure-bred Angus cattle as a “fun” side gig, grow fruit trees and, in her spare time, Paula enjoys making jams and home-grown/made tomato sauces. She also loves going to the beach to relax (as there are no cows there!)

photo of Karen Fazio

Karen Fazio
SMP Special Projects Manager

Email:

Karen is passionate about contributing to her community through education, advocacy, health promotion, and support. She currently serves as Special Projects Manager with our Senior Medicare Patrol, providing outreach and education to California’s LGBT populations for our SMP integration project. She is also an Aging Services Consultant and Educator for Orange County’s Council on Aging and presents on topics such as: senior sensitivity, fraud prevention, LGBT inclusivity, caregiving, managing caregiver stress and burnout, senior living options, and conflict resolution in long-term care settings. In addition, Karen teaches Stress Management in the Health Science Department at California State University Fullerton.

Karen began her career as a Holistic Health Practitioner in 1995 by helping people cope with stress, grief and chronic illness through therapeutic bodywork, guided meditation/imagery, and tools to deal with terminal diagnosis. Motivated to make a difference in the aging field after navigating care for her elder parents, Karen obtained her undergraduate degree in Human Services, with an emphasis in Gerontology, while at the same time operating an in home care and assistance franchise, (Right at Home). She also obtained her Holistic Life Coach certification and completed her Master of Science degree in Gerontology, at California State University Fullerton.

When she is not working, Karen enjoys spending time with family and friends, kayaking, hiking, cycling, being in nature, and enjoys running so much that she has completed 17 marathons.  Karen is also the author of Care ~ Grieve ~ Grow: Caring For Your Aging Parents While Caring For Yourself.

photo of Karen J. Fletcher

Karen J. Fletcher
Publications Consultant

Karen Fletcher has over 10 years of experience in Medicare training, education and advocacy and has served as CHA’s Publications Consultant since 2004. She is the primary researcher, writer and editor of CHA’s website content, including CHA’s Californa Medicare newsletter. As she is passionate about addressing issues of cultural competence, diversity, and racism in health care, each newsletter has an article on a related topic. (See articles under Health Disparities.) Karen also develops and revises key educational materials.

Previously she as served as a community health advocate with the Alameda County Health Insurance Counseling & Advocacy Program providing Medicare rights and benefits training to professionals and beneficiaries in Northern California.

In addition to her work in Medicare advocacy, Karen is the President of ZY Qigong nonprofit and Secretary of the Women of Wisdom Foundation. She’s also an avid backpacker, dancer, and world traveler.

Karen has her Masters in Public Health from UC Berkeley. She is fluent in Mandarin Chinese and has a Bachelor of Science degree in Cultural Anthropology and Chinese from Bates College in Maine.

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Updated Aug 21, 2013

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