See also our complete Contact & Staff information…

Board of Directors

CHA is deeply grateful to our Board of Directors for their support and leadership. Our Board includes a dynamic group of individuals with experience serving as health advocates, senior citizens and/or disability community advocates, attorneys, professors, researchers, business and non-profit executives, and Health Insurance Counseling & Advocacy Program managers.

Executive Committee

  • Tatiana Fassieux, Board Chair
  • Doug Shaw, Vice Chair
  • Beth Southorn, MACP, Treasurer
  • Tamara McKee, Secretary

Board Members

  • Nancy Cloward
  • Celeste Austin Jones
  • Miguel Martinez
  • Anita Ostroff
  • Blanca Reese
  • Gilbert Sauceda
  • Roberta Tracy
  • Henry Tyson


photo of Elaine Wong Eakin

Elaine Wong Eakin
Executive Director

5380 Elvas Avenue, Suite 221
Sacramento, CA 95819
Phone/Fax: 510-885-1995

Elaine Wong Eakin came on staff with CHA in December 2007 as our Project Manager and is currently our Executive Director. In addition to her new leadership responsibilities, Elaine trains on various topics in Medicare and related health care insurance and develops and revises our educational materials. She serves as a liaison to various agencies, including the California Department of Aging, which oversees the Health Insurance Counseling & Advocacy Program; and the Centers for Medicare & Medicaid Services, the federal agency that administers Medicare. She also provides technical assistance to organizations that serve Medicare beneficiaries, and coordinates the California Medicare Coalition.

Elaine draws from her experiences as the former Program Manager, Medicare Outreach Specialist, and HICAP Counselor in the San Francisco HICAP office. She graduated from Cornell University with a BA in Biology and received her J.D. from Pace Law School.

photo of Bonnie Burns

Bonnie Burns
Training and Policy Specialist Consultant

Phone: 831-438-6677 • Fax: 831-438-2447

Bonnie Burns has over thirty years of experience in Medicare, Medicare supplemental insurance, and long-term care insurance. Ms. Burns has served for several years as a consumer representative on the National Association of Insurance Commissioners. Ms. Burns actively promotes improved consumer protection in state and federal legislative efforts affecting Medicare supplemental and long term care insurance products. Ms. Burns has extensive experience in the research and development of educational material addressing Medicare and related topics, writing various consumer materials for consumer groups and public agencies in California and other states. Ms. Burns is regarded as a national expert in her field and in addition to her own written materials has been quoted in many national publications and broadcast media outlets. In August 2001, she was awarded the national Centers for Medicare and Medicaid Services “Beneficiary Services Certificate of Merit” for her dedication and excellence.

photo of Jasmine Suo

Jasmine G. Suo
Operations Manager

5380 Elvas Avenue, Suite 221
Sacramento, CA 95819
Phone: 916-231-5112

Jasmine Suo brings over 13 years of non-profit executive and administrative experience to CHA. She joined the team in 2003 and provides overall management of the organization’s operations. Jasmine regularly collaborates with CHA staff on grant reports, coordinates our educational workshops, manages human resources and technology, and administers the event planning for the organization. In addition, she serves as executive support to our President/CEO and Board of Directors and heads the yearly membership drive. Jasmine is bilingual/biliterate in English and Spanish and assists CHA with material translations and podcasts.

photo of Micki Nozaki

Micki Nozaki
SMP Project Director

1971 East Fourth Street Suite 200
Santa Ana, CA 92705
Phone: 714-550-7008 • Fax: 714-479-0319

Micki Nozaki joined our CHA staff with the California Senior Medicare Patrol project in the fall of 2011. She had previously served as a Health Insurance Counseling & Advocacy Program counselor, offering in-person Medicare counseling at several sites throughout Orange County.

Her professional experience includes 25 years in the private sector, for mainly healthcare, insurance, and government-contracted organizations, where she lead the development, implementation and promotion of information security and privacy programs.

She has written and edited several textbooks and spoken extensively on the importance of protecting patient and consumer confidentiality. Additionally, she has testified in front of Congressional representatives concerning the importance of computer security.

Micki has a B.S. and MBA from the University of Redlands. She is an animal lover and strives to be a tolerable golfer.

photo of Sandy Morales

Sandy Morales
Manager of SMP Outreach & Volunteer Coordination

1971 East Fourth Street Suite 200
Santa Ana, CA 92705
Phone: 714-550-7008 • Fax: 714-479-0319

Having earned her B.A. in Legal Studies from the University of California, Berkeley, Sandy Morales brings over 5 years of full-time community organizing experience to her position as well as over 2 years as the Bilingual Case and Outreach Specialist for CHA’s Senior Medicare Patrol Program. Previously working with Berkeley Organizing Congregations for Action (BOCA), Sandy trained community members to become leaders of their own communities, empowering them to address issues in education, healthcare access, housing and homelessness, immigration, and Lifelines to Healing. She is also an affiliate with People Improving Communities through Organizing (PICO).

In the past, Sandy has facilitated meetings with city officials, the Berkeley Mayor, representatives in Washington D.C. and has also represented PICO in D.C. speaking in front of groups as large as 5,000-6,000 people.

Born and raised in Riverside County, her mission has always been to return to and serve her community upon completing college. She aims to use what she learned in both work and school to empower people to make positive changes around the issues affecting them. Outside of work, Sandy enjoys camping with her partner and baking cakes with her nieces and nephews.

photo of Patrice Kucera

Patrice Kucera
SMP Data Specialist

1971 East Fourth Street Suite 200
Santa Ana, CA 92705
Phone: 714-550-7008 • Fax: 714-479-0319

Patrice Kucera joined our CHA team in July of 2015. Before CHA, she worked at the Council on Aging – Orange County as the Program Assistant for the Ombudsman Program since 2010.

Her professional experience includes 25 years in the private sector in Human Resources, Project Management, and Accounting.

Patrice has a B.A. in Sociology with an Emphasis in Gerontology from Cal State University, Fullerton. She and her husband have three grown sons and outside of work Patrice enjoys traveling.

photo of Micki Nozaki

Paula Holden
SMP Regional Liaison

Paula joined our CHA staff with the California Senior Medicare Patrol project in summer of 2013. She has served as a volunteer counselor with the Health Insurance Counseling and Advocacy Program and became an SMP Liaison for Butte, Glenn, Colusa, Plumas and Tehama Counties in 2011. She started serving in this field after becoming her father’s caregiver. She realized just how challenging the health care system is to navigate and desired to make a difference for other Medicare beneficiaries.

After graduating from Cal State San Bernardino with a Bachelors degree in Humanities, Paula worked for 30 years in the public sector, specifically in retail management with Target and Office Depot. She also worked in consumer finance, including with HSBC and Edward Jones.

A native Californian from the Inland Empire, Paula currently lives in Butte County with her husband and 3 cattle dogs on 100 acres. They raise pure-bred Angus cattle as a “fun” side gig, grow fruit trees and, in her spare time, Paula enjoys making jams and home-grown/made tomato sauces. She also loves going to the beach to relax (as there are no cows there!)

photo of Diane Caradeuc

Diane Caradeuc
CMS Liaison

Diane Caradeuc joined the Senior Medicare Patrol program as our Centers for Medicare and Medicaid Services Liaison in the fall of 2010. Diane brings 30 years of government experience, having worked for both the Social Security Administration and CMS. During that time she held a number of analyst and management positions, including the position of Associate Regional Administrator for Medicare Financial Management. Throughout her tenure at CMS she was involved with the San Francisco region's Program Integrity activities, and received honorable recognition from both the CMS Administrator and Health and Human Services Secretary for the work she and her team did on fighting healthcare fraud.

Prior to her government career, Diane was an elementary school teacher. In her free time she volunteers with a number of organizations, including the homeless transitional housing project in her community and HICAP. She is both a registered HICAP Counselor and Community Educator. Diane received her BA and teaching certificate from San Francisco State University and her Masters of Public Administration from the East Bay State University.

photo of Karen J. Fletcher

Karen J. Fletcher
Publications Consultant

Karen Fletcher has over 15 years of experience in Medicare training, education and advocacy and has served as CHA’s Publications Consultant since 2004. She is the primary researcher, writer and editor of CHA’s website content, including CHA’s Californa Medicare newsletter and blog. She also develops and revises key educational materials, spearheads CHA's social media and chairs the Senior Medicare Patrol Media Team.

Previously she as served as a community health advocate with the Alameda County Health Insurance Counseling & Advocacy Program providing Medicare rights and benefits training to professionals and beneficiaries in Northern California.

In addition to her work in Medicare advocacy, Karen is the founding President of ZY Qigong nonprofit and leads Qigong & Wilderness treks in China. She’s also an avid backpacker, dancer, and world traveler.

Karen has her Masters in Public Health from UC Berkeley. She is fluent in Mandarin Chinese and has a Bachelor of Science degree in Cultural Anthropology and Chinese from Bates College in Maine.

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Updated November 24, 2015

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